Ina Jalil

Ina Jalil

Technical Business Analyst



As the Australian Government recently started putting design thinking in practice, the Department I worked in requires that a client-facing system needs to meet the digital ...

What is the Design Scene like in Your City?

The UX scene is starting to grow in Canberra, but it's not as big as it is in the bigger cities like Sydney and Melbourne. There are limited UX designer positions in the Government (which is where most people work in Canberra) and if there is they are generally contractor positions and not permanent. There isn't a big meet up or group around UX.

How did you get started in UX design?

In my previous job in the Government I worked on an IT project as the business/product owner. As the Australian Government recently started putting design thinking in practice, the Department I worked in requires that a client-facing system needs to meet the digital service standards. One of the standards is that it must comply with agile and user-centred process. I went with one of the UX team members to conduct user research where we used contextual inquiry as a method of research. We went to interview 19 participants over 9 days across 7 cities in Australia. This is where I started learning about UX.

How long have you been in the field of UX design?

I haven't worked in the field of UX but I have been learning and studying UX since early 2018. In my current role (which is still quite new), although I am not in the UX team, I work closely with the UX and Service design team and I've actually contributed to some design deliverables.

What is your speciality? What do you feel really comfortable with?

I really enjoy doing user research because you get to understand the user, their journey and also their pain points. I feel comfortable connecting and empathising with people so I really enjoy the user research process (qualitative methods).

What made you want to pursue a career in UX design?

UX design is a really interesting field and I really find the user research part of UX design appealing. Understanding users behaviours and how it affects their decision is something that really interest me. The other thing that I like is that you have to collaborate with different people.

Share a secret. Something no one knows
about you.

I don't really have a secret, but one thing to know about me is that I love photography and I love travelling.

Tell us about your favorite design related book(s).

I really like Steve Krug's book Don't Make me Think.

What type of a designer are you in terms of hard- and software? What is your favorite app?

Not sure what you mean by this question. But I use a MacBook and I have had experience using various prototyping software from Sketch, UXPin, Invision, Axure and Balsamiq.

Let's be honest. We all make mistakes. Tell us about your biggest UX fail.

I still have a lot to learn with UX and I always need to remind myself not to push the user to a certain opinion when interviewing them for user research. I need to keep reminding myself to be neutral.

Do you have a side project?

Tell us a bit about learning UX.

I really want to keep progressing my knowledge and experience in UX design and want to work towards transitioning to a UX role.
I am going to keep working in my current job and keep close to the UX designer so I can get experience helping them with their deliverables while still doing my role.

Who would you consider a mentor? Tell us about your relationship.

Someone who can provide advice, resources and tools to help me progress and advance in my personal development and professional life. They are also someone who will push me to be a better version of myself and keep me accountable to tasks I need to do to achieve my goals.

What a Bummer, there are no work examples in this story.
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